Design patterns for government services: A community, not a library

Fifth Avenue

How can you build great services when you have designers dispersed between many different teams?

At the UK Government Digital Service, that’s the challenge we face. We want government services to be ‘consistent, not uniform’. But when we looked at some of them, we discovered that we weren’t consistent. Even for something as simple as asking for a date of birth, we had different ways to do it - and we learned that some are much more successful than others.

So we decided to create some design patterns. We’ve seen previous efforts at creating pattern libraries: full of great advice, but that can so easily turn into ""shelfware"" - unloved, unused, out of date.

This presentation will introduce you to our design patterns, give you a chance to try using one of them, and show how you can use them and contribute to them.

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