Bob Thomas is Director of User Experience at Liberty Mutual Insurance, where he has worked for the last 8 years expanding usability best practices and building out a user experience team. His background includes usability research, usability testing, graphic design, and product management. He has presented at local, national, and international user experience conferences, including UXPA International, HCI International, UXPA Boston, and UXPA New Hampshire.
Bob has served on the Board of Directors of UXPA New Hampshire, and is co-mentoring lead for UXPA Boston. He holds an MS in Human Factors in Information Design from Bentley University, and an MBA in Marketing and International Business from Suffolk University.