Caroline Jarrett is a designer and user researcher who specialises in forms and surveys. She helps organisations to make their forms easier to fill in, and to make business processes more effective.
She helps teams to:
• Find out about their users through user research
• Learn about best practices
• Evaluate whether the ideas they’ve found on the Internet will work for them
• Create, communicate, and evaluate their research.
Since 2013, she’s been working mostly with the UK Government Digital Service, creating ‘digital services so good that people prefer to use them’.