Josie Scott serves as User Experience and Accessibility Research Lead at Synchrony Financial in Van Buren Twp., Michigan. She specializes in user experience research: facilitating "ah-hah!" moments in research and synthesizing insight into design solutions. She facilitates accessible solutions across the enterprise. She has helped to create customer engagement in software, mobile and other digital products for Fortune 500 companies in the financial, software, energy and automotive industries. Before her user experience career, she served almost 15 years as a state election official, and she retains her passion and advocacy for a better citizen experience, accessibility and plain language in voting and government.
User Experience and Accessibility Research Lead