Tools & Techniques

Anything UXers use to learn things, move a project along, evaluate designs, and help simplify processes. EX: journey mapping, card sorting, design studios, Bootstrap+HTML5, tree tests, and remote user testing.

Innovative Mobile Research at Facebook

Mobile is often the first and only device many consumers have to connect to the Internet, especially in emerging countries and in areas with low socio-economic populations. To ensure a product is made for all users, it is important for companies to consider designing and creating for mobile first and desktop second. Facebook, Instagram, and Messenger, which are geared towards the general population, and many people use on the go, realized this shift long ago.

Beyond Words: Use Biometrics to Measure Emotion in User Research

Learn more about how emotions have been measured in the past and how new tools for measuring them are shaping the UX of the future. Designing bleeding edge experiences increasingly means creating products that are cued not only to user needs and expectations, but also to user emotional states.  As technology is drawing closer to us physically (sensors) and entering our homes in the form of IoT, it’s important to understand the emotional impact of a interaction.

Customer Journey Maps: Why and how UX practitioners use them or avoid them

A panel of seasoned UX practitioners bring their individual experiences to the lively topic of customer journey mapping.  Brief statements from each panelist shed light on their position, with topics including a new way to create a template for an interactive journey mapping experience, issues surrounding different parts of an organization using the same words to mean different things around visualizing customer experience, to techniques for creating this visualization technique with a co-located team, to the value of using the technique for visualizing workflows for a mobile app, and, on t

The Researcher's Blind Spot: Ways in which lurking biases can undermine your research findings.

During the research process, there are potential biases lurking everywhere.  Most often, the industry has focused on ways in which interviewer bias can affect a participant’s responses during a usability testing session. Here, we take a step back and examine ways in which bias can occur throughout the entire span of the research process. We draw upon experimental psychology research to highlight various ways in which unconscious biases can affect the recruitment process, feedback and testing sessions, and the reporting of research findings.


Small Vertical Slices: Just-in-Time UI Development

In Agile/Lean/etcetera development methods, we often discuss breaking a feature into small increments that can be delivered sequentially. But how often do we view our core interaction UI with the same critical eye? In this poster, I’ll present an argument for carefully approaching interaction design in small increments that support core functionality and show an example from a current projectime at Autodesk.

Tools and Techniques for Assessing Mobile User Experience

The booming of mobile devices and applications has created an increasing demand for more usability research of mobile applications. Researchers hope to collect both objective and subjective data to assess the user experience. Objective data, such as task completion time, URL visits, keyboard entries and touch frequency are helpful in assessing efficiency and acceptance. To date, not many tools exist to capture this information on a mobile device.

How You Could Benefit from Using ISO Standards

Many people regard international standards as irrelevant to their work.  But in the UX field, the content and guidance contained in some standards is more comprehensive than any textbook, and provides an authoritative source for justifying work on UX and usability.  Come to the poster to find out which standards can help you in your work, and how the liaison between UXPA and ISO could enable you to review and contribute to new ISO standards.

Starting and Running a Design Partner Program

This poster addresses what a design partner program is and the benefits compared to other customer groups like user groups or beta testers. It covers how to recruit participants, level of commitment to ask for from your partners, how to get past legal and confidentiality hurdles, and types of feedback sessions to organize. It also provides some techniques for running and maintaining such a program.